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International Shipping

Q. Do you ship internationally? If yes, how do I know that this facility is available for the place I live in?
 
A. Yes, we ship to over 100 countries worldwide via DHL express. While placing your order, the shipping rate calculator will automatically show the price indicating that this facility is available in your country.
 
Q. How do I contact the PosterGully help team?
 
A. Our products are crafted with love in India. You can always reach us on help@postergully.com or call us at 011-40502860 for any enquiries or help.
 
Q. How do I check my order status?
 
A. Please track your order here
 
Q. How often do you come up with new designs & products?
 
A. Our platform hosts hundreds of designers who contribute artwork regularly. New designs are added every day.
 
Q. Can I place a phone or mail order?
 
A. Unfortunately, this facility is currently not available.  
 
Q. What is your privacy policy?
 
A. Please find the info for privacy policy here
 
Q. Can I get my order gift wrapped?
 
A. Unfortunately, this facility is unavailable for international shipping.
 
Q. How do I cancel or change my order?
 
A. Reach us at help@postergully.com within 24 hrs after you have placed your order with subject: Modification in Order
 
Q. Can I ship my order to a PO/APO/ AE box?
 
A. Sorry, this is not possible as we carry out a last mile delivery for our shipments.
 
Q. Can I get a refund if the items I bought go on sale after I buy them? 
 
A. Please refer to our refunds and exchange policy for the same: Click here
 
Q. How do I return a wrong or defective item?
 
A. Because we are customers ourselves and we know it can be frustrating when the purchase is not quite right, we offer a complete "no fuss" guarantee to all our customers. If your goods are damaged or if you receive an incorrect product, we would be happy to give you the following alternatives:
 
Exchange the goods for an alternative of your choice to equal value.
 
Give you a full refund for the price you paid for the goods.
 
To know more, kindly go through our return and exchange policies.
 
Q. When do I get my refund from a cancelled order?
 
A. After mailing us at help@postergully.com, the amount will be refunded within 5-7 working days.
 
Q. Is my credit card info secure?
 
A. Absolutely! We won’t share your personal information with anyone. Because we understand therefore we respect your privacy. We take extreme care with your details. At no time does even PosterGully have access to your credit card, debit card or any bank details, thus making your payment ultra secure.
 
The security of your personal information is important to us at PosterGully. Hence, we've partnered with a leading Payment gateway for our online payment services. When you enter sensitive information such as a credit card number on our registration or order forms, they encrypt that information using our secure socket layer technology (SSL). For purchases of posters, prints and merchandise made online with credit cards, the payment gateway stores your card number in encrypted form for a limited amount of time, and our employees at PosterGully do not have access to this information. We do not store PIN data or 3-digit security codes.  We follow generally accepted industry standards to protect the personal information submitted to us from unauthorized access or disclosure, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we try our best to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. We assume no liability for any disclosure of data due to errors in transmission, unauthorized third party access or other acts of third parties, or other acts or omissions.
 
Q. Which products do you ship internationally?
 
A. We ship all our products internationally but we don’t recommend you to buy glass-framed material because of the material might get damaged during the course of shipment. 
 
Q. What are the charges to ship different products to International buyers? 
 
A. Please refer our shipping table to know estimated shipping cost & delivery time. 
 
Q. How long does it take to ship a product internationally?
 
A. Please refer our shipping table to know estimated shipping cost & delivery time. 
 
Q. How do you ensure that when I receive my product it won’t be distorted in any way?
 
A. PosterGully takes special care to deliver your orders in an impeccable condition. Our team makes sure your shipment reaches as it left our warehouse. Our tubes/boxes are sturdy and the items are wrapped in bubble wrap for protection. All posters, merchandise & art prints are packed securely in a mailing tube. 
 
Q. What are the shipping methods used by you?
 
A. All our international shipping is done by means of air. We don’t involve in surface shipping.
 
Q. What form of payments do you accept?
 
A. We accept all recognized international credit cards like Visa, Mastercard & American Express with activated 3D security. Please note Cash on Delivery at checkout is available to customers in India only.
 
Q. What if I forgot to use my coupon?
 
A. Sorry, we cannot do it after you have placed your order. You have to fill the coupon code while placing your order. You’ll have to cancel the current order & place a fresh order.
 
Q. How do I change the address on my order?
 
A. Email us your new address along with the order number at help@postergully.com with subject line CHANGE IN SHIPPING ADDRESS or call us at 011-40502860
 
Important! International orders incur customs fees, depending on your country of residence. The fee may vary depending on your order value, country limits, and other factors. PosterGully does not take responsibility for possible fees.
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