Refunds and Exchange Policy

Refunds and Exchange Information


At PosterGully, we strive to provide high-quality products and exceptional customer service. We understand that sometimes issues may arise with your print-on-demand order. Please carefully review our refund policy outlined below:

Non-Refundable Items:
Due to the nature of our business, we operate on a print-on-demand model, meaning each item is created specifically for you after an order is placed. Therefore, we are unable to offer refunds or exchanges for items that match the design, color, and size as shown on our website. We strongly encourage customers to review the product details and images before making a purchase.

Customer Change of Mind:
We do not offer refunds or exchanges if a customer changes their mind or decides they no longer want the product after placing an order. We recommend double-checking your order details and confirming your selection before completing the purchase.

Special Cases Eligible for Refunds:
We value your satisfaction and take responsibility for any errors on our part. Refunds will only be considered in the following special cases:
a) Wrong Print: If we have sent you an incorrect print that does not match your order details, we will initiate a refund or exchange once the error is verified.
b) Printing Mistake or Bad Quality: If your order contains a printing mistake or exhibits poor quality that is not aligned with our high standards, we will work to resolve the issue.

Refund Process:
To initiate a refund request for special cases, please contact our customer support team within [number of days, e.g., 14 days] of receiving your order. We may require you to provide photographs or additional information to assist us in assessing the issue. Our team will guide you through the refund process.

Refund Assessment and Resolution:
All refund requests for special cases will be thoroughly investigated through an internal audit. This process may take approximately 5-8 business days from the time we receive all required information. During this period, our team will carefully review the evidence provided, including any photographs or descriptions of the issue.

Final Decision by Postergully Management:
The final decision regarding refunds rests with the Postergully management team. We will notify you of the outcome of the refund request and provide a clear explanation of our decision. Please note that our decision is final and binding.

Customer-Friendly Approach:
While we strive to maintain a fair and consistent refund policy, we understand that exceptional circumstances may arise. If you encounter any issues or have concerns regarding your order, please reach out to our customer support team. We are committed to working with you to find a satisfactory resolution.

Additional Best Practices:

We recommend reviewing our sizing charts and product descriptions carefully before placing an order to ensure the best fit and satisfaction.
Please ensure that the shipping address provided during checkout is accurate. We cannot be held responsible for undelivered orders due to incorrect addresses.
In the event of any damage or loss during shipping, please contact our customer support team immediately so that we can assist you in resolving the issue.
We appreciate your understanding and cooperation in adhering to our refund policy. Our goal is to provide you with an enjoyable shopping experience and exceed your expectations whenever possible. Should you have any questions or require further clarification, please do not hesitate to contact our customer support team.